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From large call centers to emergency dispatch centers, read more about our past work. >>
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Call us at 203.287.1576 or contact us online. >>
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Northeast Telcom, LLC offers Quality Assurance solutions based on open architecture, scalable to meet the needs from the smallest to the largest of organizations. Whether our clients require scheduled recording, CTI integration or screen recording, our solutions allow the end user to create new or use pre-defined templates for agent evaluation.
ObserveCTI Selective/Intelligent Recording
ObserveCTI automates the managing process by providing your business a quality assurance tool, which provides business-driven selective/intelligent voice and data recordings without the need for a proprietary voice logger.
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Guidance Performance E-Learning
E-Learning is content and instructional training delivered directly to your desktop and designed to build continuous knowledge and skills related to individuals or organizational objectives.
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ScreenLog Recording
ScreenLog records agents' desktop activities during a transaction and allows the supervisor to playback/review the recorded conversation completely synchronized with the recorded screen sessions.
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SurveyMaster Automated Survey
SurveyMaster is a user-friendly and comprehensive call survey tool that engages your customers in a completely customized automated survey.
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