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The best phone and data recording equipment for all of your monitoring needs. >>
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Call us at 203.287.1576 or contact us online. >>
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Due to the newly enacted HIPPA Laws it is imperative that patient and or subscriber information be maintained in accordance with these laws. Northeast Telcom, LLC can provide solutions that can be used as a training tool to ensure that agents do not unknowingly release or misuse sensitive patient/subscriber information.
- Create random recording schedules for voice, screen, e-mail etc.
- Monitor interactions in real-time or record on demand.
- Determine whether agents are using contact center applications properly and effectively through playback of simultaneous voice and screen recordings from your desktop.
Contact us today to discuss your voice and data recording needs.
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