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The best phone and data recording equipment for all of your monitoring needs. >>
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Call us at 203.287.1576 or contact us online. >>
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At Northeast Telcom, LLC we provide a full spectrum of solutions to help our clients capture, analyze, evaluate, and improve the customer experience in the Contact Center Environment to ensure customer satisfaction.
- Create random recording schedules for voice, screen, e-mail, etc.
- Monitor interactions in real-time or record on demand.
- Determine whether agents are using contact center applications properly and effectively through playback of simultaneous voice and screen recordings from your desktop.
- Empower your agents, maximize profitability, promote and maintain lifelong customer loyalty.
Contact us today to discuss your voice and data recording needs.
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